WE SUPPLY TO UK CUSTOMERS ONLY EXCLUDING NORTHERN IRELAND & CHANNEL ISLANDS
We do not intend to confuse you with these details but must inform you of all possible information you may require. If you are in need of any assistance please contact us.
HOW TO ORDER:
Online:
We recommend using our online order facilities. You may also contact our sales office using this address sales@pottertons.co.uk
By post:
Send your order with payment details to:
Pottertons Nursery,
Moortown Road,
Nettleton,
Caistor,
Lincolnshire
LN7 6HX
By telephone:
Please call ONLY between 10.00am & 3.00pm, telephone: 07507770728
HOW TO MAKE PAYMENT:
CREDIT CARD
All online transactions are handled by WorldPay which allow you to pay via a selection of Credit and Debit cards as shown on the checkout page.
DIRECT TO BANK or PAYPAL
Please contact the nursery to arrange for payments to be made.
POSTAL CHARGES TO THE UK.
ALPINES
For deliveries to England, Wales, and Scotland there will be a fixed charge of £9.50 per consignment for up to 40 plants.
For each additional 40 plants, add £9.50.
Unfortunately, deliveries to the Isle of Man are suspended until further notice.
Orders will be sent out in their pots using Fedex 24 hour delivery service or by Royal Mail. Please suggest a nearby alternate address in case of your absence at the time of delivery and also supply your telephone number in case of difficulties. Parcels usually require a signature on delivery, in cases of failure to deliver your postal operative should leave a card advising you who to contact for arranging re-delivery or collection.
DWARF BULBS
There will be a fixed charge of £5.00 per consignment. Deliveries will be made using Royal Mail or Fedex.
WINTER CATALOGUE
There will be a fixed charge of £5.00 per order.
SHOW ORDERS
We are able to deliver orders to all shows, events and talks that we attend, free of delivery charge, please give us at least 3 days notice. See "shows" link for our current schedule.
ORDERS
Are accepted subject to crop - please list a few alternatives if acceptable.
PLANT AND POT SIZES
Generally all our alpines are grown in John Innes Number 2, a soil based compost and offered for sale in 9cm pots. Very rarely we supply in 8cm pots, these are usually very slow growing alpines that would resent a larger pot. A few of our larger shrubs & perennials and deep growing bulbs are potted into 1 litre long toms.
DISPATCH
PLANT CATALOGUE
Plant orders are sent all year round. Our packing department are exceptionally busy in Spring and early Autumn and delivery times do vary - we operate a first come, first served policy and we will send your order as quickly as possible; subject to prevailing weather conditions. If you require or expect a delivery by a certain date please tell us at time of ordering.
DWARF BULB CATALOGUE
Items are sent out from late August until early November. Orders accepted from early January to October on a first come, first served basis.
REFUND AND CANCELLATION POLICY
You have the right to cancel the order up to and within 7 days of reciept of goods, by notifying us by email or in writing. If the goods have been delivered you must return them to us immediately in their original condition. You are responsible for the costs of returning these items and responsible for them until their safe return. For your protection we recommend you use a recorded delivery service when returning the goods. If the customer cancels an order they shall be responsible for all bank charges and costs in processing the order and the refund.
GIFT VOUCHERS
We can now offer Gift Vouchers for use only at our nursery, to any value. Please contact Rob or Jackie at the nursery.
PRICES
We reserve the right to alter prices & postal charges without notice.
NURSERY OPENING TIMES:
The nursery is open from 10.00am to 3.00pm Tuesday to Friday, March to September.
V.A.T.
4% flat rate will be charged to British VAT registered customers, otherwise no additional added tax involved. V.A.T. Flat Rate No. 950 8956 81 0000